Delivery Information

Delivery Arrangements 

Items will be dispatched within 48 hours of order.  

Items below 1kg will be dispatched by royal mail 2-3 days postage

Items over 2kg will be dispatched by Hermes 2-3 days postage

Cancellation 

Orders can be cancelled within the 48 hour dispatch window otherwise refer to returns policy.

 

Returns Policy

Items can only be returned if faulty - Customer is liable for returns costs until Item is received back.  Fault will be assessed and replacement or refund issued including returns costs.  (We will only accept 2nd class returns costs, any costs over this will be at customer expense)

Please email paul.hampson@xenoswagames.co.uk to report any issues.

Delays in postage costs

Xenos Wargames does not accept any liability for any costs incurred by the customer for delays in receiving items purchased.  Xenos wargames does accept responsibility to provide the items purchased and so in case of lost in transit items replacements will be provided to the customer directly by Xenos Wargames. 

Please email paul.hampson@xenoswagames.co.uk to report any issues.